Buying Item and Warranty

>>> Buy <<<

 Privacy Policy 

• We are respects your privacy. Any information you provide us through our website will not be shared with any other company, for any purpose, with the exception of third party shipping.

 Sale Policy 

• All prices are quoted in US currency. Merchandise, product specifications, availability, images and prices are subject to change without notice. Prices quoted at the time of order placement will apply.
• We aim to make your shopping experience as quick and easy as possible and if you have any questions about any aspects of our service or the product you are interested in, please don’t hesitate to contact our customer service team before you buy.

• Your personal account manager is: Clark chen -  cxqmcu@cxqmcu.com / clark_chen@aliyun.com / 315392961@qq.com

>>> Pay <<<

 Payment Types 

1. PayPal
2. Bank to bank wire transfers

• We the main accept paypal payment (it is quick and easy to sign up for an account at paypal.com)
• What is PayPal
• PayPal is a quick, safe and free way to pay for your online purchases – you won't be charged for your transaction, and you can use it to securely send money worldwide. You also decide how you want to pay – from your bank account, credit card or PayPal account balance.
• Plus, while bank transfers and money orders take days to arrive or clear, PayPal payments are instant, so we can prepare your order for shipping as soon as you have paid.
• For more details, or to sign up for a PayPal account, Visit www.paypal.com
• Our Bank Account(Need add pay banking fee US $25.00, You need pay total price is: Prodiuct total Price + Shipping + US $25):
  Beneficiary Account No: 179661616833
  Beneficiary Name: CHEN XUEQIAN
  Beneficiary Bank: HSBC Hong Kong
  SWIFT CODE: HSBCHKHHHKH
  Bank Address: Head office 1 Queen's Road,Central Hong Kong
  Bank Code: 004
  
  Tip: The beneficiary name should be CHEN XUEQIAN

>>> Ship <<<

 Postage and Packaging 

• All items are checked before dispatch and are carefully hand-packed by our in-house team. We do our best to ship your purchase as soon as your payment has cleared. Normally all parcels would be delivered within 48 hours(Monday to Firday).

• We offer DHL/EUEXP/EMS/FedEx/UPS/Registered Air Mail service.

• For high value products, we may require verification of address before we ship. This is done to protect the interests of both you, the customer, as well as us, the seller.

 DHL/EMS/UPS/FedEx/EUEXP Coverage 

• We reserve the right to use an alternative express courier service in the event that DHL/EMS/UPS/FedEx/EUEXP does not cover your area.

 Customs, Duties and Taxes 

• We will declare the sending for gift with a low value, to reduction reciever side to pay tax or try to avoid reciever side to pay tax.

• Customers are responsible for may be generated any VAT taxes, duties, or brokerage fees that may occur.

• We promise every parcel would be shipped,but sometimes less than 0.1% parcels might be lost in the way, you could choose to led us send another same parcel again or ask for money back.

• We promise your money would be 100% refund to your paypal account if you can not receive items.

>>> Warranty <<<

• All QLS-HiFi or QLS Audio product repair guarantee(Include QA550 / QA350 / QA350 MOD V2 / QA100 / QA01 / F1000 / QA660 / QA860 / QA360 / QA690 / QA890), Exclude other brands.

• We are happy to replace or refund faulty goods and aim to resolve any issue quickly and to your satisfaction.

• We burn in all gears for more than 24 hours and check several times before shipping, to make sure that our products have a good quality control.

• This warranty does not cover batteries、SD Card.

 First year repair guarantee 

• If the gears have any problems (manufacturing defects and which is not caused by the user), customers can ship back the gears, We will repair the defective gears for free and then ship back to customers, we will bear the shipping costs for send to customers.

 Second and Third year Repair guarantee (after the completion of First year) 

• If the gears have any problems (manufacturing defects and which is not caused by the user), in this case, the customers only pay for both ways (to and fro) shipping costs, while we will repair for free which includes parts and labor charges.

 User inflicted problem repair guarantee 

• Customers must pay for both ways (to and fro) shipping and the cost of parts, while labor charges are free.

• If you have any inquiries, please send email to: cxqmcu@cxqmcu.com / clark_chen@aliyun.com / 315392961@qq.com

• We will reply as soon as possible.